Responsible gambling

Responsible Gaming at Rocket Riches

As a responsible online casino operator, we take the welfare of our players very seriously. We understand that problem gaming can have serious consequences for individuals and their loved ones.

Tools for Responsible Gaming

We offer various tools to help you maintain control over your gaming activities:

Time-out: If you feel like you need some time away from our games, you can set a time-out period on your account.
Self-exclusion: If you want to exclude yourself permanently or temporarily from playing at Rocket Riches, please get in touch with our support team.

Deposits Limits and Loss Limit Controls

We allow players to limit the amount of money they spend on gaming, but unfortunately, we don't have a built-in control for setting deposit or loss limits yet. We're working hard to improve this feature and make it available as soon as possible.

Reality Checks and Pop-up Reminders

To help you stay in control, we offer regular reality checks that alert you about your prolonged gaming sessions. You'll also see pop-up reminders suggesting a break from gaming if you've been playing continuously for an extended period.

Seeking Help When Needed

If you experience any problems with your gaming or feel the need to seek support:

We recommend contacting one of our dedicated customer support agents via live chat, email (please allow 2-7 hours for response), or by checking out resources on problem gambling provided in our T&Cs.

Additional Resources and Helplines

If you're concerned about your gaming behavior, please don't hesitate to reach out. Below are a few external organizations that may offer help:

Gambling Therapy
Problem Gaming Support

We also have a list of country-specific resources for those who need them most. Please check our T&Cs under "Responsible Gaming" and seek support when needed.

Protecting Your Personal Information

Your personal data is safe with us, as we adhere to strict confidentiality policies in accordance with the General Data Protection Regulation (GDPR).

To protect your interests:

We make sure that all information exchanged between you and our servers remains secure using Secure Socket Layer (SSL) encryption technology.
Multi-layered security practices are used on every level of our server, including firewalls and intrusion detection systems.

How to Set Deposit Limits

Deposit limits can be set by contacting customer support. They will guide you through the process. Please note that these restrictions do not apply in case where a player has self-excluded or is currently under time-out restrictions.

If you experience difficulties controlling your gaming activities, please feel free to reach out for help.